{"id":6591,"date":"2024-07-01T12:33:50","date_gmt":"2024-07-01T07:33:50","guid":{"rendered":"https:\/\/secardo.org\/e-commerce-manager-m-f\/"},"modified":"2024-07-01T12:33:50","modified_gmt":"2024-07-01T07:33:50","slug":"e-commerce-manager-m-f","status":"publish","type":"post","link":"https:\/\/secardo.org\/?p=6591","title":{"rendered":"E-commerce Manager M\/F"},"content":{"rendered":"

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\n<\/p>\n

Country: France<\/div>\n
Organization: Doctors Without Borders<\/div>\n
Closing date: 18 Jul 2024<\/div>\n

M\u00e9decins Sans Fronti\u00e8res (MSF) is an international medical humanitarian association, created in 1971, which provides assistance to populations whose lives are threatened as a result of armed conflict, epidemics, natural disasters or lack of access to care. Today, MSF is present in more than 60 countries around the world.<\/p>\n

To cover a new position, we are looking for a E-commerce Manager.<\/strong><\/p>\n

Mission:<\/strong><\/p>\n

In close collaboration with the Head Pharmacist and under the supervision of the Head of Program, the E-commerce manager will ensure the set-up and the running of a not-for-profit online medicine sale platform.<\/p>\n

1. Background<\/strong><\/p>\n

In many countries where MSF intervenes, particularly in Sub-Saharan Africa, there is a lack of availability of quality medicines at affordable prices. The shortages affect all categories of patients, and particularly the patients suffering from non-transmittable diseases such as cancer, cardiovascular or mental health diseases, as in the last decades, the non-communicable diseases have taken a larger share of the disease burden in the low and middle-income countries. The consequences are drop-outs from care, harmful delays, and high impacts on the household expenditures.<\/p>\n

A theoretical feasibility study has been carried on and identified that an online not-for-profit medicine sale platform<\/strong> could improve the access to NCD medicines in some African countries and be a relevant tool for advocacy on the topic. The next phase is a real-life proof of concept pilot. The sale platform would be funded and managed by MSF and its services would be free-of-charge for the patients, while the medicines would be sold and shipped to them by third-party suppliers. The website will be built and maintained by a third-party agency.<\/p>\n

2. Objectives<\/strong><\/p>\n

The E-commerce manager will be responsible for all the operational aspects of the online sale platform, including the quality and performance optimization. She\/he will have a key role for the building of the website by interacting with the web agency selected for its development. Once the website is ready for run, she\/he will manage the agency in charge of the platform and put in place a digital team expected to grow if the volumes of sales is growing.<\/p>\n

Responsibilities:<\/strong><\/p>\n

. Close management of the third-party web-agency in order to achieve the overall smooth and efficient development and functioning of the website.<\/p>\n

. Development of the marketing content of the website.<\/p>\n

. Development of the customer service scenarios and processes.<\/p>\n

Once the platform is up and running:<\/em><\/p>\n

. Recruit, train and manage the team dedicated to the functioning of the website: 1 webmaster, 1 digital marketer and 1 customer relations officer, to be adjusted in case the volume of activities increases.<\/p>\n

. Help the third-party suppliers set up and manage logistics operations, to ensure that orders are prepared, delivered and\/or returned if necessary (fulfillment-stock-supply \/ after-sales service \u2026).<\/p>\n

. Manage all online activity in relation to traffic acquisition, sales, conversion and a\/b testing and reporting.<\/p>\n

. Develop and implement ecommerce strategies in order to improve website performance.<\/p>\n

. Work with developers to improve website speed.<\/p>\n

. Research market in order to discover new trends and technologies in order to improve website performance.<\/p>\n

. Analyse various data in order to deliver data driven strategies and to deliver top performance and achieve KPIs.<\/p>\n

. Develop content calendar and oversee website uploads and landing pages development.<\/p>\n

Requirements<\/strong><\/p>\n

Minimum 5 years\u2019 experience in a similar role.<\/p>\n

Knowledge of implementing digital project concepts such as SEO or social media.<\/p>\n

Experience in developing and overseeing retail and eCommerce-focused digital strategies.<\/p>\n

Excellent understanding of UX, UI and web design, customer flow and web analysis.<\/p>\n

Knowledge of attribution modelling, website speed optimization, A\/B testing, conversion management, sales journey optimization, traffic analysis and reporting tools.<\/p>\n

Good knowledge of Adobe Suite.<\/p>\n

Bachelor\u2019s degree in digital Sales or related field.<\/p>\n

English and French fluency level B2 .<\/p>\n

Desire to get involved in a meaningful project in the philanthropic sector.<\/p>\n

Nice to have:<\/p>\n

– Experience in managing digital activities in the field of health products and\/or in connection with African markets.<\/p>\n

– Experience in the philanthropic sector.<\/p>\n

Position’s specificities<\/p>\n

Status :<\/strong> CDD – full time 7 months renewable. Location : Paris MSF HQ. Possible to work on a distance 2 days per week.<\/p>\n

Salary conditions:<\/strong> \u20ac49.7K gross per year based on 13 months.<\/p>\n

Starting date:<\/strong> from September 2024.<\/p>\n

Our wish is to promote inclusion and diversity. We also wish to improve the representation of people with disabilities in our workforce.<\/em><\/p>\n

How to apply<\/h2>\n

Please submit your application (cover letter and CV) online:<\/p>\n

https:\/\/www.msf.fr\/en\/get-involved\/work-with-us\/all-employment-opportunities\/e-commerce-manager-mf<\/a><\/p>\n

Until 18\/07\/2024 included.<\/strong><\/p>\n

Only the candidates whose applications have been selected will be contacted.<\/strong><\/p>\n

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